Transform Customer Care into a Revenue Engine in Just 10 Weeks

Build stronger client relationships, boost revenue, and elevate your reputation with actionable strategies tailored for account managers and support teams.

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Our Achievements

30 K+

people trained per year

500 K~

hours of training around the globe each year

50 %

more salespeople hit quotas than those without Sandler

88 %

salespeople said their sales strategy improved

Struggling to Balance Service with Sales? Let’s Fix That.

Do you and your team feel like:

Every call feels like free consulting?

Opportunities to upsell are slipping away?

Diagnosing client needs feels like guesswork?

These challenges don't just hurt your bottom line—they impact morale and career growth.

It's time to take control.

Secure Your Spot Today

Why This Program Works

This isn’t just theory—it’s real-world strategies that produce measurable results. But don’t take our word for it:

"I use up-front contracts every week and it makes it easier for me to know what to focus on when working with owners and their team. It creates easier dialogue."

David H.

"I recently had a roadshow where some of my customers from different school districts came. I gained a new school district with them watching and talking to the current customers about my customer care.

Kimberly S.

"Recently, I was able to communicate with a coworker in a more firm way (his DISC style vs mine) and we were able to come to an understanding. "

Victoria J.

"The biggest topic that clicked for me is DISC styles. It so easily translates to personal and work, external and internal, so it's easy for me to remember it and how I want to use that in every communication I come across/need to have."

Lilian N. S.

Here's what you get when you enroll today:

In 10 weeks, you'll learn how to:

✅ Master Client Conversations: Confidently handle challenging conversations, resolve conflicts, and build trust with every interaction.

✅ Unlock Revenue Opportunities: Learn to upsell and cross-sell naturally while identifying and qualifying high-value prospects.

✅ Elevate Communication Skills: Adapt your approach to connect with different personality types and build lasting relationships.

✅ Drive Client Retention: Strengthen client loyalty by exceeding expectations and turning service into a competitive advantage.

✅ Achieve Long-Term Success: Gain a proven framework and actionable tools to deliver consistent results and maximize career growth.

Enroll Today

What You’ll Learn

Each session is packed with actionable insights and proven techniques:

Session 1: Understanding our DISC

Decode communication styles using the DISC profile. Adapt your approach to connect with every personality type—clients, colleagues, and prospects alike.

Session 2: On the Front-line & Effective Communication

Master communication skills to build trust, solve problems, and create loyal, long-term customer relationships.

Session 3: Breaking Through Your Comfort Zone

Break free from limiting habits that hold you back from growth.Gain tools to tackle challenges with confidence and drive personal and professional success.

Session 4: Up-Front Contracts

Implement the Sandler Up-Front Contract methodology to take control of every conversation and align expectations on both sides to avoid confusion and strengthen trust.

Session 5: Questioning Techniques

Learn to ask powerful questions that uncover clarity, solve problems faster, and deliver the right solutions with confidence.

Session 6: Uncovering Our Customer’s Pain

Discover how to uncover your customer’s PAIN by providing valuable insights and solutions that guide them to make confident, informed buying decisions.

Session 7: Up-Selling & Cross-Selling/Client Development through Sales

Develop a "sales antenna" to identify real opportunities, provide valuable insights, and guide customers toward smart buying decisions with confidence.

Session 8: Transactional Analysis, and Telephone & Email Communication

Master phone and email communication to build stronger relationships and enhance sales tactics. Leverage Transactional Analysis (TA) to understand behavior patterns, uncover motivations, and influence buying decisions effectively.

Session 9: Dealing with Difficult People

Learn proven Sandler® techniques to confidently resolve conflicts, address customer concerns, and maintain composure while turning challenges into opportunities for stronger relationships.

Session 10: Formula for Success

Cement the skills, attitudes, and behaviors that drive sustainable growth and leave with a playbook you can implement immediately for continued success.

Our Proven Method

Sandler Selling System Flywheel

The Sandler Selling System is a seven-step system that puts you, the salesperson, in control of the discovery process. It's a low-pressure, consultative selling approach that empowers you to:

Build Trust and Set Clear Expectations:

Building rapport and setting ground rules upfront creates a comfortable environment for open communication, ensuring both parties understand the sales process.

Focus on the Prospect's Needs:

Before jumping down to solutions, uncover the prospect's specific problems (pain points) and the impact these have on their business.

Navigate the Decision-Making Journey:

Map out the "who, when, what, where, why and how" of the prospect's buying process. This helps tailor the sales approach, identify key decision-markers, and establish a timeline.

What is the Sandler Selling System, and how does it differ from other approaches?

The Sandler Selling System is a proven, repeatable methodology designed to help salespeople build stronger relationships, qualify opportunities more effectively, and confidently close deals.

Its focus on a consultative approach sets it apart—shifting the dynamic so you’re working with prospects, not pitching to them. It’s all about uncovering the real pain points and guiding mutually beneficial decisions rather than using high-pressure tactics.